Through an ever-changing retail landscape...
It goes without saying that life in retail has changed. We've been very lucky here at Bike Craft as, through careful adherence to the government's COVID-19 guidelines, we've avoided any outbreaks and have managed (as an essential business as set out by the government) to trade throughout Lockdown. It's not been easy and we've had to adapt quickly so we could continue to serve the community while keeping ourselves and our families safe. With this in mind and as Ocean Terminal opens its doors to shoppers today, we've had to think very carefully about what that means for us here moving forward.
As Ocean Terminal welcomes customers back into the mall, we have chosen to keep our doors closed and operate on an almost personal shopping type experience for you, the customer. At either end of our unit you'll find barriers outside, and signs on the doors which encourage you to knock and wait for assistance from one of the team. We have made this decision as, we're sure you would agree, the safety of our team and their families has to be of paramount importance to us during these challenging times. If you do need to enter the shop for any reason we would ask that you wear a face covering in line with the new government guidelines as of the 10th of July 2020. We are not wearing masks in store when there are no customers inside, however if we are serving you inside we will put on a face covering.
The mall itself has put in place new measures to help keep us all safe. There's a one way system in place as marked on the floor with stickers and designated entry and exit points. The main entrance in the middle of the mall is split into two, with one side being for entering and the other for exiting. The entrance nearest the surface car park (and right next to us) is to be used as an entrance only and there are hand sanitiser stations throughout the mall which all have handy foot pedals to dispense it. If you need any help members of the Ocean Terminal security team will be happy to direct you.
Thank you so much for your continued support and we look forward to seeing you soon!